How to order

Ordering products from us couldn't be easier. We have designed our site to be as simple to use as possible and on this page we provide some simple tips on how to search, browse and purchase.

Searching

If you know what you're looking for, one of the easiest ways to find it is to use the 'Search' box - it is on the right of every page.  Simply type the title of what you are looking for into the box and click 'Search'. If you don't find what you want straight away, here are a few tips:

  • Keep it simple - you'll find that the best results are often obtained if you enter just one or two specific words and avoid using common words.
  • Don't worry about punctuation - it is not necessary when searching
  • Try a different search category - if you know the name of a range or collection, i.e. Avoplex or Pedicure, try using this to find a specific product within that product group.

Browsing

Searching is not the only way to find what your looking for - browsing the site is also an option.  The main areas of the site are shown at the top of every page in the pink navigation bar. To browse between different product groups, click on the department options on the left of your screen.

Purchasing

Making a purchase at lenawhite.co.uk is easy and secure.  We accept Visa and Mastercard credit cards, Visa Delta, Switch and Solo debit cards.  For any offline orders by telephone or post, please check our contact details and a member of our customer services team will be on hand to help you.

Choosing an item

When you find an item you want to purchase, click the 'Add' to basket button. The item will be added to your 'Shopping Basket' - you will see an image of this on the top, right corner of your screen.  As more items get added to your basket the number of items and the total cost of your order (excluding delivery) will change.

Paying for your item

When you have filled your basket and you are ready to buy, click the 'Checkout' button in the Shopping Basket.

Creating an account

The first time you make a purchase with us you can register and create an account. The account will store your name and address, this only takes a couple of minutes to set up and it will make your shopping quicker next time.

Confirming your item and payment

After the checkout process we will ask you to confirm your order, once you have checked your order details, your payment details and your delivery details - click on 'Order now' and you will have completed your purchase.  This will take you to our 'Order Receipt Page', you can print this page, however a copy of this will be emailed to your specified email address.

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