Terms and Conditions

The Lena White Ltd website is owned and operated by Lena White Ltd, Registered Head Office: Unit 10, Woodshots Meadow, Hatters Lane, Croxley Business Park, Watford WD18 8YU (Company number 3459239).

See our Contact Us page for our contact details.

These Terms and Conditions govern your use of the lenawhite.co.uk website and your relationship with Lena White Ltd. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the lenawhite.co.uk website. By using lenawhite.co.uk you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights.

These Terms and Conditions were last changed on 21st April 2006.

Shopping with lenawhite.co.uk

You can Order Products in the following ways:

  • online via this website
  • by telephoning 01923 240 010

When you place an Order for a product in any of the ways described above you are offering to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you if the Product is not available you will be notified by email.

Lena White may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.


Orders may be processed online, or by telephone, using a credit or debit card (Visa and Mastercard credit cards, Visa Delta, Switch and Solo debit cards.

To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.  For more information on our Security, click here.

Your credit card company may also do security checks to confirm it is you making the Order.

All Order details and invoices will be sent with your goods to the delivery address that you specify at the point of placing your Order.


The price for each Product on lenawhite.co.uk is shown in UK sterling and excludes V.A.T at 20%.

We always try to make sure that the prices on lenawhite.co.uk are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. For more information about our delivery charges for despatches to UK addresses click here.

Acceptance of your order

There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. At the moment the goods are dispatched (and not before), a contract will be made between you and us.

Delivery and Charges

The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order.

Most orders placed before 2.00pm Monday to Friday will be delivered within 3 to 4 working days between the hours of 9.00am and 5.30pm

Orders placed after 3.30pm during the week or at weekends are processed and despatched the following working day.  No orders are processed, despatched or delivered on Bank Holidays or weekends.

Please note that during busy periods delivery may take up to 5 working days.

For detailed info on Delivery of Goods and Postcode Exceptions click here.


We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone.  For issues that cannot be dealt with immediately we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue.

If you feel you have a complaint you wish to make please email us at sales@lenawhite.co.uk or call our customer service team on 01923 240 010.

Returns and Refunds

We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone.  For issues that cannot be dealt with immediately we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue.

For more information on Returns and Refunds, please click here.

Please note: For unwanted items there will be a 15% handling fee.

Availability of Products

We try to keep lenawhite.co.uk as up to date as possible but cannot guarantee that particular Product will always be available.
All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.

Availability of Lena White Ltd website

We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that lenawhite.co.uk will be fault free. If you find a fault, please let us know by contacting marketing@lenawhite.co.uk

There will be some times when your access to the lenawhite.co.uk website is restricted to allow for repairs, maintenance or improvements.

Liability of lenawhite.co.uk

The Lena White Ltd website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on lenawhite.co.uk we will try to correct them as soon as we can.

In particular we are not liable to you for the following:

  • Incompatibility of lenawhite.co.uk with any of your computer or telecommunications equipment or software
  • Technical problems or errors or interruptions of lenawhite.co.uk
  • Inadequacy of lenawhite.co.uk to meet your requirements
  • To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to lenawhite.co.uk.

Nothing in this paragraph applies to liability in respect of products sold through lenawhite.co.uk.

Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.

Proprietary Rights

The content of lenawhite.co.uk is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of lenawhite.co.uk on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on lenawhite.co.uk without written permission from us.

No license is granted to you in these Terms and Conditions to use any trademark or service marks of Lena White Ltd or its licensors including, without limitation, the trade marks, or service marks - OPI


We are registered under the Data Protection Act 1998 (Registration # Z9450633) and are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.
For more information on our Privacy Policy, please click here.


We may update these Terms and Conditions from time to time and these changes will apply to the use of lenawhite.co.uk. If you do not wish to accept the new Terms and Conditions you should not continue to use lenawhite.co.uk. If you continue to use lenawhite.co.uk after the date on which the change comes into effect, your use of lenawhite.co.uk indicates your agreement to be bound by the new Terms and Conditions.


Please read the instructions, manuals and other user documentation that comes with your Products carefully. Lena White Ltd is not involved in the manufacture of Products and will not advise on their use or operation or the manufacturers guidelines. You are urged to use all Products safely and in accordance with the manufacturers guidelines.

Lena White Ltd may change or withdraw any part of lenawhite.co.uk, or may refuse you access to the web site at any time if we consider it necessary.

Lena White Ltd may also terminate this Agreement and immediately remove, cancel or suspend access to and use of lenawhite.co.uk upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to Lena White Ltds other rights.
Lena White Ltd acts as principal on its own account and not as agent for you or any other person.
If Lena White Ltd does not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these Terms is held to be unenforceable, such part will at Lena White Ltds option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
These Terms constitute the full agreement between you and Lena White Ltd and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
Since we are only aiming lenawhite.co.uk at the UK market, we cannot guarantee that it accords with local laws of any other countries.
Use of Lena White Ltd and these terms are subject to the laws of England and the jurisdiction of the English Courts.


To Contact Us, click here