Returns and Refunds

We believe that you will be thrilled with the products you purchase but understand that there may be an occasion where you feel it necessary to return an item.  As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible.  These terms do no affect your statutory rights.

Unwanted goods

If you return an unopened, unused product within 30 days of the date of purchase, we will refund you any money which you have paid us for that product.  All you pay for is the return postage (using Royal Mail Recorded Delivery) of the goods.  Please contact us by telephone (on 01923 240 010) or email (sales@lenawhite.co.uk) to inform us that you wish to return the goods and we will allocate you with a returns code.  To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods.

Faulty/Incorrect Goods

If you receive an item from us which is faulty/broken or which you did not order, please contact us by telephone (on 01923 240 010) or email (sales@lenawhite.co.uk) to inform us within 30 days of purchase and we will arrange a refund or a replacement.  In the event of you returning goods to us we will also pay you the cost of the return postage.  Please contact us prior to returning the items and we will allocate you a returns code and we will advise you how to send or whether to send the items back to us.  To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods.  We ask that you send the items back to us via Royal Mail First Class (recorded) and include a proof of postage from the Post Office so that we can refund you for your return postage costs.

For help or advice with products after 30 days or purchase, please email us for more information.

Returns Address:
Website Returns Department
Lena White Ltd
Unit 10
Woodshots Meadow
Hatters Lane
Croxley Business Park
WATFORD
WD18 8YU

You will be held responsible for the returned item(s) until they reach us.  For your reference, we suggest that you use a secure delivery method that requires a signature on delivery.

Please read the Lena White Ltd Terms and Conditions
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