Complaints

We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone.  For issues that cannot be dealt with immediately we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue.

If you feel you have a complaint you wish to make please email us at sales@lenawhite.co.uk or call our customer service team on 01923 240 010.

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